CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Partners

ACDelco
Jasper
ASE (Automotive Service Excellence)
BBB (Better Business Bureau)
LIBA | Louisville Independent Business Alliance
Motorcraft
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

It's hard to find a company that still believes in customer service and making things right. Thanks to the Barnes crew for keeping this old truck rolling. quotes-image
, 04/05/2024
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They do great work and at a very reasonable price. They take the time to explain what's going on with the vehicle and make sure you are comfortable with their repair plans before they start work. Before finding Barnes I used a different shop that never had any type of personal touch. Barnes makes sure to keep that so you feel confident bringing your vehicle back to them. I'll definitely be recommending them to others looking for a similar experience.quotes-image
, 04/01/2024
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